Orders can be shipped worldwide; the shipping cost is calculated at checkout depending on the weight of your order and the country to wish for it to be delivered to. The rates charged are similar (or a bit less) what I pay to send the parcel.

Currently all parcels are sent within the UK by second class mail and all international orders are sent tracked by Royal Mail; you will be sent a tracking number once the order has been dispatched.

If you are not completely satisfied with your order, you can return the goods within 28 days of the date you received it, providing it is in a resalable condition (yarn is unwound and still has the label attached for example) and is in its original packaging. Please contact me via the contact form on this website or email donna@donnasmithdesigns.co.uk if you wish to do so. You will be required to pay any return postage.

Purchases through this website do not include VAT. International orders may be charged customs fees or additional tax on your parcel (including customers in the EU). This is unfortunately outwith our control. Please check your country’s rules and regulations before ordering.

If your parcel does not arrive after 30 days for UK orders and 45 days for international orders please contact me via email. If your parcel cannot be located you will be offered either a refund or the order replaced.